LiuGong Ghana Call Center Officially Launched

柳工加納呼叫中心

正式上線

為支持加納政府的可持續(xù)鄉(xiāng)村道路維護項目，柳工在交付千臺設(shè)備后迅速設(shè)立16個網(wǎng)點，并設(shè)立專項呼叫中心以提升客戶服務(wù)體驗。該呼叫中心已于上月上線。

To support Ghana's District Road Improvement Programme, LiuGong established 16 service branches after delivering over 1,000 machines and set up a dedicated call center to enhance customer experience. The center went live last month.

01

便捷服務(wù)

Convenient Service

客戶可通過服務(wù)熱線快速發(fā)起咨詢、維修等請求，由專業(yè)客服人員處理，確保高效反饋。

Customers can quickly request consultations or repairs via a hotline, with professional support ensuring efficient feedback.

02

高效管理

Efficient Management

工單流程實現(xiàn)一鍵流轉(zhuǎn)與智能監(jiān)控，系統(tǒng)通過APP和郵件提醒，提升服務(wù)效率。

Service requests are streamlined with automated workflows and real-time monitoring. The system provides reminders via app and email, highly improving service efficiency.

03

數(shù)據(jù)洞察

Data Analysis

實時追蹤關(guān)鍵指標，優(yōu)化服務(wù)質(zhì)量，預測客戶需求。

Key metrics are tracked in real time, helping optimize service quality and predict customer needs.

柳工加納呼叫中心將為客戶提供統(tǒng)一、標準化的服務(wù)，樹立柳工全球高效、專業(yè)的服務(wù)品牌。

LiuGong Ghana Call Center provides customers with standardized after-sales service and establishes LiuGong’s global reputation for efficiency and professionalism.

延伸閱讀

加納總統(tǒng)出席，柳工設(shè)備成功交付

有獎?wù)骷?/strong>